Groupon UK

I paid for an MS Office product in Oct 2024. The product cannot be activated as Microsoft states it is a corporate product or fake.

Either way, I have not been able to access a product I purchased via Groupon. When I contacted them, they referred me back to the seller, who told me to try again and again. They will not refund me, nor will Groupon communicate with me. They took my money for a product that appears to be an illegal copy of a program and will not refund me.

This has been going on now for nearly 4 months, and I have had enough of the try again messages. No product equals refund.

Had a voucher that I wanted to redeem before it expires. So a wk before my birthday I got intouch with the salon only to be told the new owner doesn't allow groupon vouchers and to go back to them for a refund..I have emailed groupon 5 days ago and had no response so I am having to celebrate my birthday without a treat..unhappy customer

On December 2, 2025, I purchased a body massage at the Elexa Elegance Beauty salon. I wanted to book my session, but no one answered my calls, and my messages and emails also went unanswered.

This morning, I arrived at the address listed on the website, and the salon's door was locked, despite being advertised as open on Saturday. How can I get a refund?

I have used Groupon for many years and have never had a problem until now. I purchased a gift for a relative and when she has tried to use it the merchant has refused, first stating they no longer accept them and then when questioned changing from lie to lie and Groupon are refusing to issue a refund.

They state that it is over the 14 day period. The voucher has an expiry date of 2026 and the merchant is refusing it so I don't believe the 14 day period counts. I purchased something and it is not being provided.

I will never use Groupon again now. Very disappointing customer service.

We paid for a single 165 and a small single has came I really need this sorted as soon as possible my number is 0776606**** The label says 3ft its not 3ft we measured it its a small single .

Signed up in error and immediately requested a full refund.

Can you restore payment made of £48.75

Restore payment.

2 items are said to have been delivered to my 'out-building,' which I do not have! Cannot find a phone number to contact them, as all queries are dealt with online. A shocking company that wants your money but provides no service to support customers.

I purchased two vouchers in error but didn't notice until we went to the archery lesson. Then I realised that each voucher was for 2 people.

The lovely guy at archery happily cancelled at his end, but I can't get hold of anyone at Groupon to speak to them about a refund. This means that they get to keep my money. If I had known, I would have let the archery guy claim it. Disgusted with Groupon...

daylight robbery. Won't be using them again.

Nothing happened as usual as you never answered the phone

It takes ages to get to your phone number and you never answer

The money left our bank account, but the voucher did not reflect in the app. We could not see the code in the Groupon app when it came time to pay for our meal.

I purchased a sparkling afternoon tea for my daughter for Christmas at Bistrot Pierre, but they are not using Groupon now. I need a refund but can't get hold of anyone.

Bistrot Pierre says Groupon should refund my money; they say online because I purchased it on 7th December, it's over the 14 days.

So, no afternoon tea and no refund, what do I do? Do I lose £34.95?

I just bought a spa voucher and realizing it expires on 30th of August I can only make it on 31st of August can something be done about it ?