Groupon UK
Groupon UK Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Groupon UK has 1.7 star rating based on 80 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Cheap deals, Some good offers, Can be good value.
Cons: Can not speak to anyone at groupon, Customer service is s nightmare, Customer service is crooked.30% of users think that Groupon UK should improve its Payments.
50% of users say that they might use Groupon UK in the future for similar services or products if the company resolves their current issue.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Groupon UK has 1.7 star rating based on 80 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Cheap deals, Some good offers, Can be good value.
Cons: Can not speak to anyone at groupon, Customer service is s nightmare, Customer service is crooked.30% of users think that Groupon UK should improve its Payments.
50% of users say that they might use Groupon UK in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Avoid them", "Disappointed as not what I thought was going to get - wanted the 9.99 tickets vue were adding £5 charge to booking. to happen. No real discount given on transaction if cinema tickets booked :( annoyed really.", "It’s difficult to comprehend why no response from them.", "NEVER unless they change their customer services", "To stay away from this beauty salon (Ruth, 2 Townsend Road, Swinton M27 6SH ). And to not rely on GrouponUK".
Most users ask Groupon UK for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Location. The price level of this organization is low according to consumer reviews.
Media from reviews
London, England
I CANNOT GET MY DISCOUNT
I HAVE A MESSAGE AT THE TOP OF GROUPON WEBSITE WHEN I ENTER TO PLACE AN ORDER THAT STATES: 20% OFF TO YOU USE 'WE MISS YOU' AS THE CODE. THIS DOES NOT WORK!
pabuckland@***.co.uk
User's recommendation: BE WARY OF DISCOUNT OFFERS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Groupon UK advertising a merchant who stood up their customers on pre booked appointment
Company fixed the issue and I have been provided with apology. Via PayPal. Thank you to *** customer thar they solved my issue
The merchant is unreliable.
I had booked an appointment last Sunday on: 5th of January 2025 and the merchant cancelled it.
The Merchant (Ruth, 2 Townsend Road, Swinton
M27 6SH ).
The merchant agreed to issue me a refund.
But the Groupon UK refused to issue me a refund.
I have a screenshot that she texted me to say that she was snowed in 2) I had an appointment with the same merchant yesterday on 12th of January 2025 at 3pm and she stood me up
I turned up in my appointment and the merchant had their blinds of their salon shut.
I was waiting in the freezing cold for ages (I have screenshots that I asked the merchant to respond to my 7 phonecalls and the merchant stood me up when she supposedly to be in for my appointment
However I provided to Groupon.UK with all the relevant information & screenshots to highlight what happened.
Groupon refused to issue me a refund.
The Merchant (Ruth, 2 Townsend Road, Swinton
M27 6SH ). had agreed to issue me a refund.
But the Groupon UK refused to issue me a refund
User's recommendation: To not rely on this merchant and to not rely on GrouponUK(The Mmerchant (Ruth, 2 Townsend Road, Swinton M27 6SH.
Preferred Solution:
Issue me a full refund
Preferred solution: Full refund
User's recommendation: To stay away from this beauty salon (Ruth, 2 Townsend Road, Swinton M27 6SH ). And to not rely on GrouponUK
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Eastbourne, East Sussex
Resolved: Cant get hold of groupon
Company fixed the issue and I have been provided with apology.
I purchased a sparkling afternoon tea for my daughter for Christmas at Bistrot Pierre, but they are not using Groupon now. I need a refund but can't get hold of anyone.
Bistrot Pierre says Groupon should refund my money; they say online because I purchased it on 7th December, it's over the 14 days.
So, no afternoon tea and no refund, what do I do? Do I lose £34.95?
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San Francisco, California
Bought cinema tickets vue - when you go to book ends up being the same price as advertised without groupon so waste of time. Tried to cancel booking - it says no - can’t get refund -& can’t call
Annoyed - groupon giving no real discount. Want refund.
Being refused.
Vue tickets.
Very disappointing. Regret.
User's recommendation: Disappointed as not what I thought was going to get - wanted the 9.99 tickets vue were adding £5 charge to booking. to happen. No real discount given on transaction if cinema tickets booked :( annoyed really.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot getting a response to my email.
Bought a Kono bag 12 August 2024 Order # 100324****.
The zippers wont go in to lock the bag. No, reply to email I sent for assistance to reset the lock since 3rd December, 2024 (as theres no reset button).
Otherwise, the bag should be replaced.
- Bag is good quality
- Poor customer service
Preferred solution: Reset the code as the bag is still new OR Replace the bag.
User's recommendation: It’s difficult to comprehend why no response from them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDreadful Customer Service on-line chat box 5 different customer service on chat each one left without resolving issues which was Groupons Fault. Cinema Codes not working, Restraunt under construction!
The restaurant was closed for construction, so I was unable to use my prepaid meal voucher. Another restaurant failed to honor a voucher that was within its valid date, forcing me to pay out of pocket.
The cinema ticket codes were not recognized, resulting in a loss of tickets and additional payment. Groupon's offshore chat box system is ineffective; the representatives seem clueless about resolving issues and frequently disconnect the chat prematurely. This is the worst customer service experience I have had. I am out more than £120 with nothing to show for it, while Groupon continues to boost their annual returns.
Groupon, you need to invest in your customers as we are essentially keeping your company afloat. As a long-standing customer, I am appalled by the lack of a contact number, and the only method of reaching out is through these grossly incompetent offshore representatives who clearly have no understanding of what customer service means. Please revive the call system and keep it domestic.
Another human who cares about customer service would be greatly appreciated. As it stands, I've had enough of Groupon, as have many of my recently aggrieved friends.
- Affordable deals but only if they work
- Dreadful customer service
Preferred solution: Full refund
User's recommendation: NEVER unless they change their customer services
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerParcel not received
Obviously wrongly delivered. Tracking indicates left in shed, which I do not have.
Being ignored
No response from Groupon
- Some decent offers
- If at all
- Slow delivery
Preferred solution: Deliver product or service ordered
User's recommendation: Avoid them
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery unhappy
In September, I bought a refurbished Lenovo device with a 12-month guarantee. It has stopped working, so I want a refund or replacement. I have sent several messages to customer support that have gone unanswered.
- Good discounts
- No after sales service
Preferred solution: Full refund
User's recommendation: Think twice before purchasing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad service
it's been 15 days since I ordered my toilet rolls but still haven't heard from them to say when I will be receiving my order.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Manchester, England
Resolved: Voucher purchased which could not be redeemed
Company fixed the issue and I have been provided with apology. Refund credited to account
The website did not show that the order was confirmed so 3 vouchers were bought in error.
2 were quickly refunded but when we tried to redeem the remaining one we couldnt do so.
3 online chats and 19 emails later it still hasnt been resolved.
My emails are now being ignored.
User's recommendation: Don’t purchase from Groupon!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Bad Bramstedt, Schleswig-Holstein
I booked a Stena Ferry through Groupon as there was a promise of a £35 voucher if I paid over a certain amount. Your link took me straight through to Stena and I purchased a journey .
As the purchase I made with Stena exceeded the required amount of purchase I expected to be notified that I could have the advertised voucher. Unfortunately this has not happened and I am exceedingly disappointed.
User's recommendation: Don’t use Groupon to book Stena as you don’t get the promised voucher
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTill time I don’t received my money again canceled the orders
Long story, but I'm very, very, very disappointed. This is my second language. I can't write down a lot of things.
- 347
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEmails not answered
I bought 2 vouchers in April 2024 @ £109 each. However, they do not appear on my account.
I have been trying to contact Groupon but they do not make it easy. I've sent 2 emails without a response. It's easy to spend your money, but when you need help, it's impossible to find. I have my receipt.
Mrs. I Wilson.
- Great prices
- No way to contact them
Preferred solution: Full refund
Poole, Bournemouth, Christchurch And Poole Council
Parcel
I am wondering where my breathing stitch is as I put my bank details in and I have heard nothing and it's for my daughter who is in hospital
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, England
Not able to use Groupon Bucks
I have Groupon bucks and every time I try to use them I get the following message:
"We regret to inform you that there was a complication with your recent transaction.
We kindly ask you to attempt the order once more using an alternative payment method." I need more help
I press I need more help and it asks for all my payment details but I'm using GROUPON BUCKS and so bcos I can't put any card details in it simply doesn't let me go any further and I cannot open a Chat and no telephone number ...
User's recommendation: Don't ever get a credit in Groupon Bucks!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bristol, Bristol
Not received my order
Where is my order, which was a truffle trunk, ordered weeks ago? This was a present for someone who had just returned home after a major operation. So disappointing.
- Not being able to speak to anybody
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Miraculously the product turned up today